Privacy Policy

We are committed to protecting your privacy and we will only use the information that we collect about you in accordance with the General Data Protection Regulation (GDPR).

1. What information do we collect from you and why?

When you contact us via our contact page, we collect the following personal information from you:

• Your name
• An email address
• any other personal information you provide in your message to us

When you use TreeView Online, you enter your details on TheGenealogist's TreeView service. You can see their privacy policy here.

Through using the website and our services, we also collect the following technical information:

• The IP address of your device (such as your computer, tablet or mobile phone)
• Details of your web browser
• Information from cookies stored in your browser. We use cookies to analyse the performance of our website, to help improve your experience.

We only collect information about you that is required to respond to your enquiry, for prevention of unauthorised access to your account and for improving our website and services we provide.

By contacting us you are agreeing to this Privacy Policy by ticking the acceptance box on the page. By agreeing to this, you are telling us that you consent to us collecting, processing, and sharing your personal information as described in this Privacy Policy.

You can check that the information we hold about you is accurate and up-to-date by contacting us. If you find any inaccuracies you can let us know and we will delete or correct them promptly (within 7 working days). The personal information we hold is stored securely, in accordance with our internal security policy and the law.

2. How do we use your personal information?

We only use your personal information for the following reasons:

• To provide you with customer service following your enquiry.
• If you opt-in to our newsletter, we will use your email address to send you regular updates, news and offers from S&N British Data Archive Ltd, Genealogy Supplies (Jersey) Ltd and their associated brands. You can opt-out of this at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

We will securely hold your personal information for your convenience unless you ask us to remove these details. You can request that we remove your details from TreeView.co.uk at any time by contacting us, we will then initiate this for you.

We will not pass your personal information on to a third party or use it for marketing other than as stated in this privacy policy.

3. Are your details shared with others?

Your personal information is stored on our secure server, please be assured that this does not get passed on to any third parties except in the following circumstances:

• Service Providers - Our sister company S&N British Data Archive Ltd provide certain services for us, such as customer support. They are under contractual obligation to protect your personal data and only process it in accordance with this privacy policy and the GDPR.
• Analytics Providers - We use analytic services to help us improve our website and your experience. We do not send these providers your personal data, but they can use certain technical data, such as your IP address which is anonymised.

4. How secure is your information?

We store all personal information on our secure servers, these have both technical and physical safeguards in place to protect against inappropriate access, loss or misuse of data. While we cannot guarantee that this will not happen, our security team regularly review our security practices, updating them as necessary to help ensure the integrity of your information.

To help protect against your personal information from being misused or accessed, it is important that you use a strong password for your account that you have not used elsewhere. The UK Government's CyberAware Campaign has some good advice on picking passwords.

If you have any queries regarding this policy, please contact us.